Shopper Analysis
Detailed Analysis Overview
See a detailed overview of the mystery shopper analysis conducted by our company.
Together with the client, we have defined a dedicated offer for analysis by a mystery shopper. It included office equipment consisting of chairs and desks, totaling 100 units in one bulk order.
The offer has been confirmed by the client and sent to the company for valuation.
The salesperson contacted us by phone to discuss the offer, requirements, delivery time, shipment, and specifications. They informed us that they would provide a response and pricing within 7 business days from our conversation.
The contractor prepared a quotation for an order of 100 desks and chairs made of oak, priced at $14,871. The delivery time is up to 30 business days from the order placement.
The quality of service was characterized by high professionalism, with responses provided quickly and on time. It is worth noting that for corporate clients and our order, responses were prepared by our dedicated account manager.
The actual time to receive the offer was 4 business days from the request submission. The price was approximately 24% higher compared to other competitors in similar analyses. A significant advantage was the high quality of customer service.